Engage In-Call Assistant

Delight customers with the triple sundae of an in-call assistant, speech analytics, and interactive responses!

Top it with the cream of cloud-based programmable flexibility.

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Add the power of conversational AI and
speech analytics to voice and video communications

Forego complexities and vulnerabilities of passwords and SMS-based two-factor authentication

Build confidence for confidential or sensitive communications by securing live voice and video calls with biometrics.

  • Join a conference call
  • Access banking & healthcare information
  • Call a Financial Advisor or Billing Expert
  • Enable secure access to facilities

Say goodbye to the distractions of barking dogs, sirens, and lawnmowers on live calls

Expunge jarring background noises and ear-splitting echoes before they wreck important conversations. Engage In-Call Assistant adapts to various noises and conditions using integrated AI/ML technology.

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Call centers

Increase agent productivity with work from home or from an open office.

Remote teams

Have noise-free meetings with your team members by giving them more flexibility.

Business leaders

Work from home or public workspaces without worrying about background noise.

Online teachers

Enjoy noise-free, productive remote classes with your students.

Increase video conference productivity with an In-Call Virtual Assistant

Add a Virtual Assistant to perform a multitude of tasks during your conference call, such as add a user to the bridge, transcribe a call, authenticate a new attendee, or record the call.

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Widen your customer base with live in-call translations

Break language barriers and reach entirely new communities by translating conversations instantly. 

Listen to learn and act

Be customer-aware with natural language recognition. Gauge customer intent and mood to deliver responsive and personable human interactions.

Provide live assistance to support agents

Alert agents to recommend alternative products and services when customers spontaneously share frustrations with their current choices. Learn from the cravings for cool products, or rave about what icons showcase in conversations. Feel their preferences when they cheer, sneer, and pat their peers.

Adapt to crisis

Rapidly adapt to evolving crisis situations by learning from a mass of callers. Feel the degree of urgency. Assuage customers with reassuring messages, informing them about actions by emergency response authorities.   

Social commerce

Create a hyper-personalized social commerce experience with an In-Call Assistant that can buy products, listen for offensive language, provide player stats, and much more!

  • Ultra HD high bandwidth video
  • Ultra-Low latency media
  • Live VR, AR, 360 video
  • Speech AI intents and NLU
  • Real-time partner promotions
  • 5G applications automation

Endless monetization opportunities

An ideal fit for communication service providers.

Integratable

Easily integrable into IMS network

Scalable

Built to meet telco scale – millions of subscribers

Optimized

Software-based virtualized solution, optimized for cloud

Deployment flexibility

Cloud-hosted or in-network deployment flexibility

Device agnostic

Agnostic to devices and applications – extends reach

Call selection

Flexibility to analyze all or selected calls

Why Engage Digital Platform?

Your force multiplier to deliver differentiated AI-based digital engagement and immersive communication services

Go beyond traditional
Go beyond traditional voice, video, and SMS by creating experiential digital services. Bring the human into digital interaction with natural language, immersive video, and analytics. Create stickiness and a demand for premium services.
Take full control
Deliver quality of experience and control costs with various hosting options — from private cloud to public — that meet your goals, budget, and compliance needs.
Future-proof applications
Cloud-native architecture means deployment on an optimized, multi-access edge compute platform monetized for 5G network investments. Monetizing applications such as computer vision and AR/VR are in the realm of possibility.
No code / low code visual tools
A visual interface gives you the tools to intuitively assemble components and visual models of logic to rapidly create digital services. Your solutions are calibrated to your environment and customer needs.